Privacy Policy

Cookie Usage

Our website uses cookies and local storage to enhance your browsing experience and provide essential functionality.

What Are Cookies?

A cookie is a small piece of data sent by our website server to your browser and stored on your computer or mobile device. When you revisit our site, this cookie is sent back to our server, allowing the website to recognize your browser and remember your preferences. Cookies can only be read by the server that created them and cannot access other information on your device.

Types of Cookies We Use

Functionality Cookies
These cookies enable basic interactions and functionalities that allow you to access selected features of our service and facilitate your communication with us. Specifically:

Language preference tracking
User session management
Communication interface functionality

Measurement Cookies
These cookies help us measure traffic and analyze your behavior to improve our service. The data collected is anonymous and not linked to personal information.

Local Storage

In addition to cookies, we use one local storage item to remember your theme preference (dark or light mode). This setting is stored locally on your device and is not transmitted to our servers.

Managing Your Cookie Preferences

You may refuse the installation of cookies through your browser settings. However, blocking cookies may cause some parts of our website to not function optimally. By continuing to use our website without changing your cookie settings, we assume you accept our use of cookies.

What Data Do We Collect?

Personal Information (to the extent you provide it):

Language preference
Name and address
Email address
Telephone and mobile number

Technical Data:

Log data related to browsing behavior and technologies used (anonymous and non-personal)
Theme preference (stored locally on your device)

Why Do We Collect This Information?

We collect this data to:

Provide information in the most user-friendly way
Keep you informed of changes to our services
Monitor and optimize website functionality
Deliver a personalized browsing experience

Data Storage

E-xperience uses the Akibeo CMS platform. All personal data is stored and processed securely through this web application.

Data Protection Responsibility

E-xperience Lab, LDA is responsible for processing all personal data. Our data protection officer handles all privacy-related questions and can be contacted at gdpr@e-xperience.pt.

How We Protect Your Information

Your personal data is transmitted securely. We have implemented comprehensive security measures to protect the servers storing your data against:

Unauthorized access or alteration
Misuse or unauthorized disclosure
Unlawful destruction or accidental loss

All employees with access to personal data are obligated to maintain strict confidentiality.

Data Access and Sharing

We treat your personal data as confidential and do not share it with third parties. You may request deletion of all your personal data from our database at no cost by emailing gdpr@e-xperience.pt. We will process your request as quickly as possible.

Third-Party Services

Our website may link to external websites that place their own cookies. We are not responsible for the privacy practices of these third-party sites. We recommend reviewing their privacy policies separately.

Legal Compliance

Our privacy policy complies with:

Belgian Privacy Law of December 8, 1992 (as amended December 11, 1998)
European Directive 95/46/EC of October 24, 1995
General Data Protection Regulation (GDPR)

Policy Updates

As privacy legislation continues to evolve, this privacy policy may be updated. The current version is always available on our website for consultation.

Contact Us

For questions or comments about this privacy policy, contact us at: