Terms & Conditions

  1. All invoices are payable within 30 days unless a different due date is stated on the invoice. In case of late payment, E-xperience reserves the right to suspend its transactions until payment has been settled. In the absence of payment of the invoice on the due date, this will automatically and without notice of default entail an interest of 10% per year. In addition, this automatically entails a fixed compensation of 10% without notice of default and all invoices payable become due and payable by operation of law and without notice of default. The compensation will be a minimum of 50.00 €.

  2. If E-xperience is unable to execute the agreement due to force majeure, it reserves the right to terminate the agreement without any compensation being payable. In the case of an order in which delivery terms have been stated in writing and both parties have agreed to this, the term begins to run from the first working day following receipt of all materials to be supplied.

  3. In case of late delivery of texts, drawings or similar by the client, as a result of which the work is delayed, all further responsibility by E-xperience will be rejected. This is also the case with interruptions for changes.

  4. In the event of cancellation of the order, before or during the execution of the order, the client owes a fixed compensation of 50% of the value of the order, as well as compensation for all costs of the stock purchased and necessary for the execution. of the entire work.

  5. Complaints and disputes regarding the quality of the goods or services or of the invoices must be reported to E-xperience, by motivated registered letter, under penalty of forfeiture, at the latest within fifteen days from the day of delivery or the last day of the service provision. .

  6. What is provided by E-xperience is subject to copyright laws, both with regard to the image and the material medium, and cannot be transferred to third parties, without the written permission of the agency. Copyrights are never included in the delivered designs. Models, layouts, sketches, etc. designed by E-xperience therefore remain its property. Before or after delivery of the work, the client cannot demand the transfer. Computer files or whatever made to order of the client also remain the material property of E-xperience. The client cannot demand their delivery. The right to reproduction or “copyright” of what is provided by E-xperience is limited to the client himself and to the specific use, reproduction or publication for which the order was given, excluding the right to change or adaptation. It is only transferred or transferred subject to payment of the agreed price determined in function of the nature of the use. The exclusivity of what is delivered is not guaranteed by E-xperience unless expressly agreed otherwise.

  7. A client who requests E-xperience to deliver a proof, model, design, text or any preparatory work, without express reservation, undertakes to entrust the order to E-xperience afterwards or to pay him for the work delivered.

  8. The delivery times are only indicative and delays in delivery do not entitle to compensation or to the dissolution of the agreement.

  9. The client is also responsible for violations of legal provisions regarding copyrights, reproduction, artistic or industrial property, unfair competition, protected products and the like, when placing an order. He expressly indemnifies E-xperience against all financial or legal consequences that may result from this.

  10. Anyone who orders the (re) production of logos, registered brands, brand names, etc. is assumed to be authorized to do so and to have the necessary permissions. All responsibility, royalties, permissions, etc. are at all times at the expense of the client.

  11. Duration of the hosting / domain name agreement, cancellation and dissolution: Unless otherwise specified in the agreement, the agreement is entered into for a period of 1 year. At the end of this period, the agreement will be tacitly renewed for periods of 1 year each. The agreement can be terminated by either party by registered letter with proof of receipt by the end of the term of the agreement with a notice period of 3 months.